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Frontier Airlines ends customer service phone line support
Frontier Airlines CEO on soaring holiday airfare
Frontier Airlines CEO Barry Biffle weighs in on reports airfare for the 2022 holiday season will be the most expensive in five years, claiming planes will ‘sellout’ on ‘Maria Bartiromo’s Wall Street.’
Frontier Airlines will no longer have a customer service phone line to help travelers book flights or fix travel issues.
Now, its customer care function has fully transitioned to digital communications to ensure "customers get the information they need as expeditiously and efficiently as possible," a Frontier spokesperson told FOX Business.
The airline said it discovered that most of its customers "prefer communicating via digital channels."
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Customers will first interact with a chatbot, which can help answer common questions, the spokesperson said. Live chat is available 24/7 as well, the airline said.