Tesco customers urged to check bank accounts after payment glitch

Following a payment “glitch” at Tesco petrol stations, some customers have been charged for petrol months after filling their cars up.

Now Martin Lewis ’ Money Saving Expert website is urging customers to check their bank accounts to make sure they haven’t been charged.

Tesco says the “technical issue” meant certain payments made on both debit and credit cards during October, November and December 2020 at a “small number” of petrol stations weren’t taken at the time.

Instead, the payment has been taken two to three months later, Daily Record Reports.

According to the Money Saving Expert website, some furious customers have found themselves going into the red because they didn’t have enough funds to cover the charge.

Tesco has promised to refund any bank charges incurred in these cases.

The supermarket giant didn’t reveal how many people were affected, but Money Saving Expert said they had seen more than a dozen complains about the problem.

One post on Twitter from January 8 read: “Absolutely disgusting that @Tesco can take a payment for something now, dated October, despite it being 100% their error that they’ve only just realised.

"Especially when you don’t have the funds available @MartinSLewis.”

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Helen Knapman, assistant news and investigations editor at MoneySavingExpert.com, said: "It's unacceptable of Tesco to hit people with payments months down the line.

"If you're operating on a tight budget and you're suddenly hit with an unexpected bill it can be a disaster financially, and there's a real risk some shoppers will have racked up bank charges as a result.

"If you've been charged by your bank, make sure you claim the money back from Tesco."

A statement from Tesco given to Money Saving Expert said: “We appreciate this may be inconvenient for some customers and we are very sorry to anyone affected by this.”

To find out more about the investigation, visit MoneySavingExpert.com.

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