HSBC offers 1,200 call centre staff the option to WFH permanently

HSBC offers more than 1,200 call centre staff the option to WFH permanently after majority said they did not want to return to the office

  • Research shows majority of 1,800 HSBC staff did not want to return to the office 
  • Discussions on work location flexibility taking place at an individual team level
  • Contract changes for those opting to work from home currently being finalised 

HSBC has offered more than 1,200 employees in its call centres the option to work from home permanently as a result of the coronavirus crisis.   

The move follows research showing a majority of 1,800 staff at sites in England, Wales and Scotland did not want to return to offices as the latest lockdown eases.

A spokesman for HSBC said: ‘We are in discussions with contact centre colleagues who serve HSBC UK retail customers about ways that we can offer flexibility on work location while ensuring the way we work meets our customers’ needs.  

HSBC has offered more than 1,200 employees in its call centres the option to work from home permanently as a result of the coronavirus crisis. Pictured: Stock image

‘These discussions are continuing.’ 

Discussions on work location flexibility are still taking place at an individual team level, affecting staff serving HSBC UK retail customers.

Unite said contract changes for those opting to work from home were being finalised, with those taking it up expected only to come in to HSBC offices for training.

Discussions on work location flexibility are still taking place at an individual team level, affecting staff serving HSBC UK retail customers

A growing number of companies are offering staff the chance to work from home, or split their time between home and office.

Surveys suggest a ‘hybrid’ working week, divided between home and office, will be popular among huge numbers of workers as the economy recovers from the pandemic.

Some analysts have predicted the end of a five-day working week in offices, with massive impacts on travel and office buildings in towns and cities.

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